IBPS will hold the Preliminary exam for Customer Service Associates (CRP CSA-XVI) on 10 and 11 October 2026. The notification lists September 2026 for the call letter, but no exact date has been given yet.
IBPS now recruits clerical staff for public sector banks under the name Customer Service Associate (CSA). The Preliminary exam for CRP CSA-XVI is on 10 and 11 October 2026, according to the IBPS tentative calendar for 2026-27.
The CSA-XVI notification lists September 2026 for the Preliminary call letter. IBPS has not given an exact date. On 24 September 2026, the call letter link was not yet live on ibps.in. We will update this page when it goes live.
| Event | Date |
|---|---|
| Online registration | 1 – 21 August 2026 |
| Pre-Exam Training (for eligible candidates) | September 2026 |
| Preliminary call letter | September 2026 (exact date not announced) |
| Preliminary exam | 10 and 11 October 2026 |
| Preliminary result | November 2026 (tentative) |
| Main exam | 27 December 2026 |
| Test | Questions | Marks | Time |
|---|---|---|---|
| English Language | 30 | 30 | 20 minutes |
| Numerical Ability | 35 | 35 | 20 minutes |
| Reasoning Ability | 35 | 35 | 20 minutes |
| Total | 100 | 100 | 60 minutes |
Each test has its own time limit, and you must clear the cut-off in all three. English Language is set in English. The other two tests are offered in the languages listed in the notification for the state or UT you applied for.
IBPS does not allow candidates who arrive after the reporting time printed on the call letter to take the exam.
| Exam date | 10 and 11 October 2026 |
|---|
Go to the official IBPS website
Open www.ibps.in and go to the CRP Clerks → CRP CSA-XVI page.
Open the Preliminary exam call letter link
The link appears on that page only after IBPS makes it live.
Log in
Enter your registration number or roll number with your password or date of birth, as the login page asks.
Download, check and print
Check your name, photograph, exam date, session, reporting time and venue. Print the call letter and read the information handout issued with it.
The CRP CSA-XVI Preliminary exam is on 10 and 11 October 2026, according to the IBPS tentative calendar.
The notification lists September 2026. IBPS has not announced an exact date. On 24 September 2026, the link was not yet live.
Yes. IBPS now uses the name Customer Service Associate (CSA) for the clerical cadre recruitment in public sector banks.
100 questions for 100 marks in 60 minutes: English Language (30), Numerical Ability (35) and Reasoning Ability (35), each with a 20-minute time limit.
The Main exam is on 27 December 2026, according to the IBPS calendar.
