IBPS scheduled the Preliminary exam for Customer Service Associates (CRP CSA-XVI) for 10 and 11 October 2026. The call letter could be downloaded from 1 to 11 October 2026, and IBPS has now closed the download. The notification lists the Preliminary result for November 2026 (tentative).
IBPS now recruits clerical staff for public sector banks under the name Customer Service Associate (CSA). The Preliminary exam for CRP CSA-XVI was scheduled for 10 and 11 October 2026, according to the IBPS tentative calendar for 2026-27.
IBPS issued the Preliminary call letter on 1 October 2026. Its call letter login page gave the download window as 1 to 11 October 2026. On 12 October 2026 the login link showed “Call letter Download is over”, and the CRP CSA-XVI page on ibps.in no longer lists it. The next stage in the notification is the Preliminary result, listed for November 2026 (tentative).
| Event | Date |
|---|---|
| Online registration | 1 – 21 August 2026 |
| Pre-Exam Training (for eligible candidates) | September 2026 |
| Preliminary call letter | 1 – 11 October 2026 (download closed) |
| Preliminary exam | 10 and 11 October 2026 |
| Preliminary result | November 2026 (tentative) |
| Main exam | 27 December 2026 |
| Test | Questions | Marks | Time |
|---|---|---|---|
| English Language | 30 | 30 | 20 minutes |
| Numerical Ability | 35 | 35 | 20 minutes |
| Reasoning Ability | 35 | 35 | 20 minutes |
| Total | 100 | 100 | 60 minutes |
Each test has its own time limit, and you must clear the cut-off in all three. English Language is set in English. The other two tests are offered in the languages listed in the notification for the state or UT you applied for.
IBPS does not allow candidates who arrive after the reporting time printed on the call letter to take the exam.
| Admit card released | 01 Oct 2026 |
|---|---|
| Exam date | 10 and 11 October 2026 |
Go to the official IBPS website
Open www.ibps.in and go to the CRP Clerks → CRP CSA-XVI page.
Open the Preliminary exam call letter link
IBPS kept this link live from 1 to 11 October 2026. The download has now closed.
Log in
Enter your registration number or roll number with your password or date of birth, as the login page asks.
Download, check and print
Check your name, photograph, exam date, session, reporting time and venue. Print the call letter and read the information handout issued with it.
The CRP CSA-XVI Preliminary exam was scheduled for 10 and 11 October 2026, according to the IBPS tentative calendar.
IBPS released it on 1 October 2026. The download window ran from 1 to 11 October 2026 and has closed.
No. On 12 October 2026, IBPS's call letter login link showed “Call letter Download is over”.
Yes. IBPS now uses the name Customer Service Associate (CSA) for the clerical cadre recruitment in public sector banks.
100 questions for 100 marks in 60 minutes: English Language (30), Numerical Ability (35) and Reasoning Ability (35), each with a 20-minute time limit.
The Main exam is on 27 December 2026, according to the IBPS calendar.
